Return Policy

The Printin Kitchen Return Policy

At The Printin Kitchen, we strive to ensure your satisfaction with our products. Below are the guidelines for returns and claims:

Claims and Returns:

• Misprinted, Damaged, or Defective Items: Claims must be submitted within 20 days of receiving the item. If the claim is due to our error, we will cover the costs.

• Lost Packages: Claims for items lost in transit must be filed within 20 days after the estimated delivery date.

Return Process:

• All returns default to the Printful facility. Upon receipt of a returned shipment, you will receive an automated email notification.

• Unclaimed returns will be donated to charity after 20 days if not addressed.

• If a different return address is used, you are responsible for any returned shipments.

Address and Shipment Issues:

• Wrong Address: If an incorrect address is provided, the shipment will return to us. You are responsible for reshipment costs once an updated address is confirmed.

• Unclaimed Shipments: These are returned to us, and reshipment costs will apply.

Sealed Goods:

• We do not accept returns for sealed items, such as face masks, for health and hygiene reasons. Returned face masks will be disposed of.

Customer Returns:

• Customers should contact us before returning products. We do not offer refunds for buyer's remorse.

Note: Returns and exchanges for size or other preferences are at your discretion and expense. If you decide to offer them, a new order will need to be placed.

• ​

 

*Eligibility for Returns:**

• Items must be returned within 20 days of receipt.

• Products should be in their original condition, unused, and with all tags and packaging intact.

• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

• *Non-returnable Items:**

• Personalized or custom-made items.

• Perishable goods.

• Sale or clearance items.

*Return Process:**

• Contact us via email or text to initiate a return.

• Securely package the item and include the proof of purchase.

• Ship the item to the address provided by our customer service team.

*Refunds:**

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original method of payment within 7-10 business days.

*Exchanges:**

• If you wish to exchange an item, please contact us to discuss available options.

*Damaged or Defective Items:**

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

We value your business and are committed to making your shopping experience as pleasant as possible. Thank you for choosing The Printin Kitchen!